Your statutory withdrawal rights
This form is available for UK and EU consumers who wish to exercise a legal right to withdraw from an eligible online goods purchase. You do not have to use this form. Any clear statement of your decision to withdraw, sent within the relevant period, is sufficient. Refer to our Returns & Refunds Policy for deadlines, lawful exclusions, refund arrangements and return shipping information.
Send your notice to
ARDENT HOUSE LTD
Email: info@petscares.net
Registered office: Unit 3, Office A, 1st Floor, 6-7 St Mary At Hill, London, England, EC3R 8EE, United Kingdom
Company number: 17544935
Important: The legal correspondence address above is not necessarily the warehouse for sending goods back. After you notify us, we will promptly provide the correct returns destination. You need not wait for ‘approval’ to give an effective withdrawal notice.
Copy-and-send form
Subject: Notice of withdrawal from order [ORDER NUMBER]
To ARDENT HOUSE LTD,
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
- Product(s): [PRODUCT NAMES / VARIANTS]
- Order number: [ORDER NUMBER]
- Ordered on: [ORDER DATE]
- Received on: [DELIVERY DATE]
- Consumer name: [NAME]
- Consumer address: [ADDRESS]
- Email associated with the order: [EMAIL]
- Date of this notice: [DATE]
- Signature (only if sent on paper): [OPTIONAL SIGNATURE]
Please confirm the correct address for returning the goods and the appropriate next steps.
What happens next
We will confirm receipt of your notification, identify the return destination and explain the refund timetable required by the applicable law. UK and EU consumers ordinarily have an additional 14 days after notice to return eligible goods. You should keep a copy of the notice and proof of dispatch.
For help, contact info@petscares.net. Last revised: 27 October 2026.