Website operator
The website https://petscares.net/ is operated by ARDENT HOUSE LTD, a private company limited by shares incorporated in the United Kingdom. The retailer’s identification and contact details appear below.
| Detail | Information |
|---|---|
| Legal company name | ARDENT HOUSE LTD |
| Company number | 17544935 |
| Registered office country | United Kingdom |
| Registered office | Unit 3, Office A, 1st Floor, 6-7 St Mary At Hill, London, England, EC3R 8EE |
| Trading name / brand | PetsCares |
| Website | https://petscares.net/ |
| Customer service email | info@petscares.net |
Scope of activity
PetsCares is a retail website for everyday physical pet accessories and related consumer goods. The active catalogue, product descriptions, prices and supported delivery destinations are shown on the website. The site is not a veterinary practice and does not supply professional veterinary treatment or advice.
Contact and business correspondence
For customer service, order enquiries, returns, warranty claims, privacy requests or product safety concerns, please email info@petscares.net. The registered office is for legal correspondence; it is not a customer shop, fulfilment centre or automatic returns destination.
Contracting entity and billing
Orders placed on petscares.net are sold by ARDENT HOUSE LTD, subject to the Terms & Conditions of Sale. Your bank or payment-provider statement may show PetsCares, ARDENT HOUSE LTD, or a provider-approved abbreviation. The checkout displays the transaction currency and total price before the customer commits to payment.
Applicable documents
Please see our Terms & Conditions of Sale, Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy and Cookie Policy. These documents are available without login before purchase. Last revised: 27 October 2026.