1. Overview
This Cookie Policy applies to petscares.net, operated by ARDENT HOUSE LTD, company number 17544935. Cookies are small files or identifiers stored or read by websites, and similar technologies may include pixels, tags, local storage or SDKs. They can help keep a shopping basket working, secure checkout, remember preferences and, with appropriate permissions, measure performance or advertising.
2. Categories of technologies
| Category | Typical purpose | Consent treatment |
|---|---|---|
| Strictly necessary | Shopping cart, checkout session, authentication, load balancing and basic fraud prevention | May be used without separate cookie consent where the applicable legal exemption is genuinely met |
| Functional / preferences | Remember optional display, language or accessibility preferences | Consent may be needed where not essential |
| Analytics | Understand visits, browsing paths and conversion performance | Prior consent generally required for non-exempt UK/EU tracking |
| Advertising / personalisation | Measure campaigns, create audiences and display relevant advertising | Prior consent generally required for UK/EU non-essential tracking; US opt-out obligations may apply |
3. Our actual cookie inventory
Depending on the configuration of the shop, essential technologies may include cart session identifiers, security tokens, language preferences needed for shopping, and checkout fraud-protection signals. The exact cookie names, providers and lifetimes depend on the store technology and integrations actually enabled. You can request information about the technologies in use at info@petscares.net. If optional analytics or advertising technologies are enabled, we will supply their relevant details through the website’s cookie notices or preferences interface as required by law.
4. How choices should work
Where UK or EU consent is required, non-essential tracking must be off by default until the visitor has made a valid choice. The cookie interface should offer Accept, Reject non-essential and Manage preferences choices that are clear and accessible. Rejecting optional tracking should not prevent the visitor from purchasing ordinary goods. Where a consent management tool is enabled, its preferences link allows visitors to adjust or withdraw consent; otherwise contact us at info@petscares.net for assistance with consent-related enquiries. We will not use consent-requiring tracking without the necessary consent mechanism.
Withdrawing consent must be as easy as giving it. Our website implementation should record consent choices, honour withdrawals, prevent unapproved tags from firing, and respect other legally required choices. A banner that merely looks compliant without controlling actual scripts is not sufficient.
5. Browser settings
Most browsers allow you to block, remove or limit cookies. Disabling essential session storage may interfere with the cart or checkout. Browser controls supplement but do not replace our obligation to seek consent where required. Some browsers send privacy preference signals, which we will handle as applicable law requires once our configuration is documented.
6. Third-party services
Payment providers, video embeds, social widgets, advertising partners or analytics services may set technologies when their services are integrated. Their purposes, retention, identifiers and data sharing must be documented in the actual inventory above. The use of any analytics or advertising provider is subject to the notices and choices that the active site offers. We will update this Cookie Policy if the types of technology we use change materially.
7. Updates and contact
We review this notice when website tools change. Questions and privacy requests: info@petscares.net. Last revised: 27 October 2026.